Need Help? Contact Us
Our support team is on hand to help with questions about accounts, payments, verification, technical concerns or general feedback. If you need assistance with deposits, withdrawals, KYC checks or responsible-gambling tools, contact us and we will respond promptly. For urgent account-related matters, please use live chat for the fastest response. You can reach us by live chat, email or phone; our advisers aim to resolve routine enquiries quickly and courteously. You can also send documents to our secure inbox.
| Department | Contact |
|---|---|
| Customer support | [email protected]; live chat 08:00-00:00 |
| General enquiries | [email protected]; response within 24 hours |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 3848 4762 (calls charged at local rates, 08:00-00:00 local time Mon-Sun) |
| Working hours | Live chat 08:00-00:00; email replies within 24 hours |
Contact Us by Email
Email is our preferred contact method for detailed requests, account issues or queries that need documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. This helps us process your request faster and avoids delays while we verify or request additional documents.
Contact Form
Response Time
Our support team aims to reply to most enquiries within one business day. Simple account and payment questions are usually handled quickly, while complex cases such as verification or disputed transactions may take longer to resolve depending on their nature. If you need urgent help, please contact [email protected] and include relevant details to speed up our response.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Every message we receive is reviewed carefully by our team and used to refine features, promotions and the overall user experience. Please share any thoughts on what works well and what could be better so we can make the service more useful and enjoyable for everyone.