Player Privacy Policy

This Privacy Policy explains how Red Spins collects, uses and protects personal information when you register an account, play games or otherwise use our services. We respect your privacy and set out here the types of data we hold, why we use it and how you can manage your information.

Types of data we collect

We collect information that helps us operate your account, process payments and meet legal obligations. Broadly, data falls into three categories: personal data, technical data and transactional data.

Personal data

Personal data includes name, date of birth, contact details (email and telephone), verified identity documents when required, and any information you provide in your account profile or when contacting support. We only request what is necessary to confirm identity and age and to manage your account.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers and localisation data when you enable location services. We also record account activity and session data for security, troubleshooting and service improvements.

Transactional data

Transactional data relates to deposits, withdrawals, payment method details (where required for processing), game activity, account balances and promotional interactions. Payment card details are handled by our payment processors and not retained by us unless you agree otherwise and where permitted.

How we use your information

We use data to create and manage accounts, process transactions, verify identity, prevent fraud, provide customer support and meet compliance obligations. We may also use aggregated, non-identifiable information to improve our service and for operational monitoring.

Data protection practices

We protect your information using technical and organisational measures such as access controls, encryption in transit and at rest where appropriate, and staff training on data handling. Access to personal data is limited to authorised personnel and third parties who need it to deliver services.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, maintain sessions and analyse site usage. Some cookies are essential for account functionality, while others support analytics and personalised settings. You can manage cookie preferences through your browser or the cookie settings on the site.

User rights

You have rights over your personal information, including rights to access, correct and request deletion of your data, to restrict or object to certain processing, and to request data portability where applicable. You may also withdraw consent at any time for processing that is consent-based.

Access, correction and deletion

To request access, correction or deletion, contact our support team. We will respond and action requests in line with applicable law and operational requirements. In some cases we may retain limited information where necessary for legal or regulatory reasons.

Information sharing and third parties

We share information with trusted service providers who support payments, identity verification, fraud prevention and customer support. We may also disclose data to comply with legal obligations or to protect against unlawful activity. Where we transfer data to third parties, we require appropriate safeguards.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on our site and, where appropriate, we will contact account holders. If you have questions about our privacy practices, contact our team via [email protected]. RedSpins is committed to protecting your privacy and handling your data responsibly.